August 22nd, 2008

etrade.com sucks, and it is not only online security

To create account, they mail you password via unprotected snail-mail. Uh, ok. Then they tell you "Visit www.etrade.com/activate". So I type https://www.etrade.com/activate, and get page not found... ouch. Those idiots only have the page available over unencrypted link.

...then they request information that is none of their business, like my birth date.

Then the fun continues... they ask for more personal questions (like my ID number; this would probably be illegal under czech law)... and then they want to authenticate you using "challenge question only you know the answer"... and present you list of 7 questions; of them 2 are not usually known in... The answer is actually echoed on screen :-(.

...and then they want you to agree to this crap... I wonder what happens on clicking disagree? This is blackmail :-(.


I UNDERSTAND THAT THIS ACCOUNT IS GOVERNED BY A PREDISPUTE ARBITRATION CLAUSE. I ACKNOWLEDGE THAT I HAVE RECEIVED AND READ A COPY OF THE CUSTOMER AGREEMENT (AVAILABLE AT ETRADE.COM/CUSTAGREE OR BY CALLING CUSTOMER SERVICE) WHICH CONTAINS A PRE-DISPUTE ARBITRATION AGREEMENT AT SECTION 8, PAGES 36-37 OF THE E*TRADE SECURITIES CUSTOMER AGREEMENT.


...heh, ETRADE.COM/CUSTAGREE does not actually exist. I guess I can agree to _that_.

Then you get to create password.. may not contain special characters. WTF?